We only collect information from our clients that is necessary to provide good health care. This includes contact and demographic information, relevant health and medical histories, and may include Medicare or private health fund details. This information will be collected when you resister with us via the pre-appointment form, through our online booking system, and during your appointments with the dietitian.
In some circumstances personal information may also be collected from other sources if it is not practical or reasonable to collect it from you directly. This may include information from your guardian or responsible person, other involved healthcare providers, or your health fund, Medicare, or the Department of Veteran’s Affairs (as necessary).
Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments. Occasionally health information may be used for quality assurance activities, which help improve the service we provide. Data used for these purposes will be de-identified to protect your privacy.
In the interests of best possible health care, it may be necessary to share information with others involved in your treatment, such as your doctor, or other healthcare provider. If we need to disclose information about you to people other than those associated with your treatment, we will seek your permission first.
Cape to Cape Nutrition has systems in place to protect the security of our health records. Only our necessary staff have access to these records, and they are stored in a secure non-public access location. Digital health records are securely stored on password protected cloud-based software, that adhere to required security standards, such as encryption and are regularly backed up to protect against loss. Records of clients who no longer attend Cape to Cape Nutrition are destroyed or permanently de-identified when no longer needed.
You have the right to request access to your personal information. We require you to put such a request in writing and we will respond within 30 days. Our health records remain the property of Cape to Cape Nutrition and shall not be permitted to be removed from the premises by the client. An administrative fee may apply where copies of records or a report summarising records are requested by a client. You may give written authorisation for your spouse or other designated individual to gain access to your records.
We aim to ensure that any information we hold is accurate, complete and up to date and from time to time may ask you to verify your personal information is correct. You may also request that we correct or update your information, and you should make such requests in writing to firstname.lastname@example.org.
Cape to Cape Nutrition maintains contact details of our clients should we wish to contact them from time to time. We will not convey your email address or other details to a third party for the purpose of advertising. If we send you any general health related information, such as newsletters, you have the opportunity to advise us at any time if you wish to not receive any further information.
Cape to Cape Nutrition is bound by the Privacy Amendment (Private Sector) Act 2014, and operates in accordance with the Code of Conduct of the Dietitians Association of Australia.